If you believe your equipment or Sound Therapy program has a fault, please call immediately to discuss the problem. As our music has an unusual sound, it is essential to clarify that you have not mistaken the Sound Therapy filtering for a fault, and that you are using the equipment correctly.
If we determine that there is a fault, we will then give you an RA (return authorization) number. Then simply return the damaged products to us with a note explaining the problem and your contact details and replacement fee, if applicable.
Please do not return products without first getting approval and an RA number by phone. Very often a perceived fault is just a usage error or is part of the filtering process. If you return items to us that are not faulty we will have to charge you for return postage and possibly an inspection fee of up to $40.00.
We will send your new product out immediately on receipt of the damaged item.
See your Warranty sheet included with your package or view our Warranty page on our website under Contact for more details.